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Privacy Policy





Privacy Policy


This Privacy Policy was last updated on June 30, 2019.






Thank you for joining the world’s largest online learning marketplace. We at Online Tech Study,
Inc. (“Online Tech Study”, “we”, “us”)
respect your privacy and want you to understand how we collect, use, and share data about you.
This Privacy Policy covers our data collection practices and describes your rights to access,
correct, or restrict our use of your personal data.



Unless we link to a different policy or state otherwise, this Privacy Policy applies when you
visit or use the Online Tech Study website, mobile applications, APIs or related services (the
“Services”).



By using the Services, you agree to the terms of this Privacy Policy. You
shouldn’t use the Services if you don’t agree with this Privacy Policy or any other agreement
that governs your use of the Services.



Table of Contents



1. What Data We Get





1.1 Data You Provide to Us


We may collect different data from or about you depending on how you use the Services. Below are
some examples to help you better understand the data we collect.



When you create an account and use the Services, including through a third-party platform, we
collect any data you provide directly, including:












































Account Data

In order to use certain features (like enrolling in a course), you need to create a
user account. When you create or update your account, we collect and store the data
you provide, like your email address, password, gender, and date of birth, and
assign you a unique identifying number (“Account Data”).

Profile Data

You can also choose to provide profile information like a photo, headline, website
link, social media profiles, or other data. Your Profile Data will be publicly
viewable by others.

Shared Content

Parts of the Services let you interact with other users or share content publicly,
including by posting reviews on a course page, asking or answering questions,
sending messages to students or instructors, or posting photos or other work you
upload. Such shared content may be publicly viewable by others depending on where it
is posted.

Course Data

When you enroll in and take courses, we collect certain data including which
courses, assignments and quizzes you’ve started and completed; your exchanges with
instructors, teaching assistants, and other students; and essays, answers to
questions, and other items submitted to satisfy course requirements.

Student Payment Data

If you make purchases, we collect certain data about your purchase (such as your
name and zip code) as necessary to process your order. You must provide certain
payment and billing data directly to our payment processing partners, including your
name, credit card information, billing address, and zip code. For security, Online
Tech Study does not collect or store sensitive cardholder data, such as full credit
card numbers or card authentication data.

Instructor Payment Data

If you are an instructor, you can link your PayPal, Payoneer, or other payment
account to the Services to receive payments. When you link a payment account, we
collect and use certain information, including your payment account email address,
account ID, physical address, or other data necessary for us to send payments to
your account. For security, Online Tech Study does not collect or store sensitive
bank account information. The collection, use, and disclosure of your payment and
billing data is subject to the privacy policy and other terms of your payment
account provider.

Data About Your Accounts on Other Services


We may obtain certain information through your social media or other online
accounts if they are connected to your Online Tech Study account. If you login
to Online Tech Study via Facebook or another third-party platform or service, we
ask for your permission to access certain information about that other account.
For example, depending on the platform or service we may collect your name,
profile picture, account ID number, login email address, location, physical
location of your access devices, gender, birthday, and list of friends or
contacts.



Those platforms and services make information available to us through their
APIs. The information we receive depends on what information you (via your
privacy settings) or the platform or service decide to give us.



If you access or use our Services through a third-party platform or service, or
click on any third-party links, the collection, use, and sharing of your data
will also be subject to the privacy policies and other agreements of that third
party.



Sweepstakes, Promotions, and Surveys

We may invite you to complete a survey or participate in a promotion (like a
contest, sweepstakes, or challenge), either through the Services or a third-party
platform. If you participate, we will collect and store the data you provide as part
of participating, such as your name, email address, date of birth, or phone number.
That data is subject to this Privacy Policy unless otherwise stated in the official
rules of the promotion or in another privacy policy. The data collected will be used
to administer the promotion or survey, including for notifying winners and
distributing rewards. To receive a reward, you may be required to allow us to post
some of your information publicly (like on a winner’s page). Where we use a
third-party platform to administer a survey or promotion, the third party’s privacy
policy will apply.

Communications and Support

If you contact us for support or to report a problem or concern (regardless of
whether you have created an account), we collect and store your contact information,
messages, and other data about you like your name, email address, location,
operating system, IP address, and any other data you provide or that we collect
through automated means (which we cover below). We use this data to respond to you
and research your question or concern, in accordance with this Privacy Policy.



The data listed above is stored by us and associated with your account.



1.2 Data We Collect through Automated Means


When you access the Services (including browsing courses), we collect certain data by automated
means, including:




















System Data

Technical data about your computer or device, like your IP address, device type,
operating system type and version, unique device identifiers, browser, browser
language, domain and other systems data, and platform types (“System
Data”
).

Usage Data

Usage statistics about your interactions with the Services, including courses
accessed, time spent on pages or the Service, pages visited, features used, your
search queries, click data, date and time, and other data regarding your use of the
Services (“Usage Data”).

Approximate Geographic Data

An approximate geographic location, including information like country, city, and
geographic coordinates, calculated based on your IP address.



The data listed above is collected through the use of server log files and tracking
technologies, as detailed in the “Cookies and Data Collection Tools” section below. It is stored
by us and associated with your account.



2. How We Get Data About You





2.1 Cookies and Data Collection Tools


As detailed in our Cookie Policy, Online Tech Study and service providers
acting on our behalf (like Google Analytics and third party advertisers) use server log files
and automated data collection tools like cookies, tags, scripts, customized links, device or
browser fingerprints, and web beacons (together, “Data Collection Tools”) when
you access and use the Services. These Data Collection Tools automatically track and collect
certain System Data and Usage Data (as detailed in Section 1) when you use the Services. In some
cases, we tie data gathered through those Data Collection Tools to other data that we collect as
described in this Privacy Policy.



We use cookies (small files that websites send to your device to uniquely identify your browser
or device or to store data in your browser) for things like analyzing your use of the Services,
personalizing your experience, making it easier to log into the Services, and recognizing you
when you return. We use web beacons (small objects that allow us to measure the actions of
visitors and users using the Services) for things like identifying whether a page was visited,
identifying whether an email was opened, and advertising more efficiently by excluding current
users from certain promotional messages or identifying the source of a new mobile app download.



Online Tech Study uses the following types of cookies:





  • Preferences:
    cookies that remember data about your browser and preferred settings that affect the
    appearance and behavior of the Services (like your preferred language).


  • Security:
    cookies used to enable you to log in and access the Services; protect against fraudulent
    logins; and help detect and prevent abuse or unauthorized use of your account.


  • Functional:
    cookies that store functional settings (like the volume level you set for video playback).


  • Session State:
    cookies that track your interactions with the Services to help us improve the Services and
    your browsing experience, remember your login details, and enable processing of your course
    purchases. These are strictly necessary for the Services to work properly, so if you disable
    them then certain functionalities will break or be unavailable.




You can set your web browser to alert you about attempts to place cookies on your computer,
limit the types of cookies you allow, or refuse cookies altogether. If you do, you may not be
able to use some or all features of the Services, and your experience may be different or less
functional.



Some of the third-party partners who provide certain features on our site may also use Local
Storage Objects (also known as flash cookies or LSOs) to collect and store data.



2.2 Analytics


We use third-party browser and mobile analytics services like Google Analytics, Hotjar, and
Intercom on the Services. These services use Data Collection Tools to help us analyze your use
of the Services, including information like the third-party website you arrive from, how often
you visit, events within the Services, usage and performance data, and where the application was
downloaded from. We use this data to improve the Services, better understand how the Services
perform on different devices, and provide information that may be of interest to you.



2.3 Online Advertising


We use third-party advertising services like Taboola, Facebook, Google’s ad services, and other
ad networks and ad servers to deliver advertising about our Services on other websites and
applications you use. The ads may be based on things we know about you, like your Usage Data and
System Data (as detailed in Section 1), and things that these ad service providers know about
you based on their tracking data. The ads can be based on your recent activity or activity over
time and across other sites and services, and may be tailored to your interests.



Depending on the types of advertising services we use, they may place cookies or other tracking
technologies on your computer, phone, or other device to collect data about your use of our
Services, and may access those tracking technologies in order to serve these tailored
advertisements to you. To help deliver tailored advertising, we may provide these service
providers with a hashed, anonymized version of your email address (in a non-human-readable form)
and content that you share publicly on the Services.



When using mobile applications you may also receive tailored in-app advertisements. Apple iOS,
Android OS, and Microsoft Windows each provide their own instructions on how to control in-app
tailored advertising. For other devices and operating systems, you should review your privacy
settings or contact your platform operator.



3. What We Use Your Data For





We use the data we collect through your use of the Services to:





  • Provide and administer the Services, including to display customized content and facilitate
    communication with other users;


  • Process your requests and orders for courses, products, specific services, information, or
    features;


  • Communicate with you about your account by:


    • Responding to your questions and concerns;


    • Sending you administrative messages and information, including messages from
      instructors and teaching assistants, notifications about changes to our Service, and
      updates to our agreements;


    • Sending you information and in-app messages about your progress in courses, rewards
      programs, new services, new features, promotions, newsletters, and other available
      courses (which you can opt out of at any time);


    • Sending push notifications to your wireless device to provide updates and other
      relevant messages (which you can manage from the “options” or “settings” page of the
      mobile app);




  • Manage your account preferences;


  • Facilitate the Services’ technical functioning, including troubleshooting and resolving
    issues, securing the Services, and preventing fraud and abuse;


  • Solicit feedback from users;


  • Market and administer surveys and promotions administered or sponsored by Online Tech Study;


  • Learn more about you by linking your data with additional data through third-party data
    providers or analyzing the data with the help of analytics service providers;


  • Identify unique users across devices;


  • Tailor advertisements across devices;


  • Improve our Services and develop new products, services, and features;


  • Analyze trends and traffic, track purchases, and track usage data;


  • Advertise the Services on third-party websites and applications;


  • As required or permitted by law; or


  • As we, in our sole discretion, otherwise determine to be necessary to ensure the safety or
    integrity of our users, employees, third parties, the public, or our Services.




4. Who We Share Your Data With





We may share your data with third parties under the following circumstances or as otherwise
described in this Privacy Policy:




  • With Your Instructors:
    We share data that we have about you (except your email address) with instructors or
    teaching assistants for courses you enroll in or request information about, so they can
    improve their courses for you and other students. This data may include things like your
    city, country, browser language, operating system, device settings, the site that brought
    you to Online Tech Study, and your activities on Online Tech Study. If we collect additional
    data about you (like age or gender), we may share that too. We will not share your email
    address with instructors or teaching assistants. We also enable our instructors to implement
    Google Analytics on their course pages to track sources of traffic to their courses and
    optimize their course pages.

  • With Other Students and Instructors:
    Depending on your settings, your shared content and profile data may be publicly viewable,
    including to other students and instructors. If you ask a question to an instructor or
    teaching assistant, your information (including your name) may also be publicly viewable by
    other users depending on your settings.

  • With Service Providers, Contractors, and Agents:
    We share your data with third-party companies who perform services on our behalf, like
    payment processing, data analysis, marketing and advertising services (including retargeted
    advertising), email and hosting services, and customer services and support. These service
    providers may access your personal data and are required to use it solely as we direct, to
    provide our requested service.

  • With Business Partners:
    We have agreements with other websites and platforms to distribute our Services and drive
    traffic to Online Tech Study. For example, we work with Benesse in Japan. Depending on your
    location, we may share your data with these partners.

  • With Analytics and Data Enrichment Services:
    As part of our use of third-party analytics tools like Google Analytics and data enrichment
    services like Clearbit, we share certain contact information, Account Data, System Data,
    Usage Data (as detailed in Section 1), or de-identified data as needed. De-identified data
    means data where we’ve removed things like your name and email address and replaced it with
    a token ID. This allows these providers to provide analytics services or match your data
    with publicly-available database information (including contact and social information from
    other sources). We do this to communicate with you in a more effective and customized
    manner.

  • To Power Social Media Features:
    The social media features in the Services (like the Facebook Like button) may allow the
    third-party social media provider to collect things like your IP address and which page of
    the Services you’re visiting, and to set a cookie to enable the feature. Your interactions
    with these features are governed by the third-party company’s privacy policy.

  • To Administer Promotions and Surveys:
    we may share your data as necessary to administer, market, or sponsor promotions and surveys
    you choose to participate in, as required by applicable law (like to provide a winners list
    or make required filings), or in accordance with the rules of the promotion or survey.

  • For Advertising:
    If we decide to offer advertising in the future, we may use and share certain System Data
    and Usage Data with third-party advertisers and networks to show general demographic and
    preference information among our users. We may also allow advertisers to collect System Data
    through Data Collection Tools (as detailed in Section 2.1), and to use this data to offer
    you targeted ad delivery to personalize your user experience (through behavioral
    advertising) and undertake web analytics. Advertisers may also share with us the data they
    collect about you. To learn more or opt out from participating ad networks’ behavioral
    advertising, see Section 6.1 (Your Choices About the Use of Your Data) below. Note that if
    you opt out, you’ll continue to be served generic ads.

  • For Security and Legal Compliance:
    We may disclose your data to third parties if we (in our sole discretion) have a good faith
    belief that the disclosure is:



    • Permitted or required by law;


    • Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding;


    • Reasonably necessary as part of a valid subpoena, warrant, or other legally-valid
      request;


    • Reasonably necessary to enforce our Terms of Use, Privacy Policy, and other legal
      agreements;


    • Required to detect, prevent, or address fraud, abuse, misuse, potential violations of
      law (or rule or regulation), or security or technical issues; or


    • Reasonably necessary in our discretion to protect against imminent harm to the rights,
      property, or safety of Online Tech Study, our users, employees, members of the public,
      or our Services.


    • We may also disclose data about you to our auditors and legal advisors in order to
      assess our disclosure obligations and rights under this Privacy Policy.


  • During a Change in Control:
    If Online Tech Study undergoes a business transaction like a merger, acquisition, corporate
    divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets,
    we may share, disclose, or transfer all of your data to the successor organization during
    such transition or in contemplation of a transition (including during due diligence).

  • After Aggregation/De-identification:
    we can disclose or use aggregate or de-identified data for any purpose.

  • With Your Permission:
    with your consent, we may share data to third parties outside the scope of this Privacy
    Policy.




5. Security





Online Tech Study takes appropriate security measures to protect against unauthorized access,
alteration, disclosure, or destruction of your personal data that we collect and store. These
measures vary based on the type and sensitivity of the data. Unfortunately, however, no system
can be 100% secured, so we cannot guarantee that communications between you and Online Tech
Study, the Services, or any information provided to us in connection with the data we collect
through the Services will be free from unauthorized access by third parties. Your password is an
important part of our security system, and it is your responsibility to protect it. You should
not share your password with any third party, and if you believe your password or account has
been compromised, you should change it immediately and contact support@onlinetechstudy.com
with any concerns.



6. Your Rights





6.1 Your Choices About the Use of Your Data


You can choose not to provide certain data to us, but you may not be able to use certain
features of the Services.




If you have any questions about your data, our use of it, or your rights, contact us at privacy@onlinetechstudy.com.



6.2 Accessing, Updating, and Deleting Your Personal Data


You can access and update your personal data that Online Tech Study collects and maintains as
follows:




  • To update data you provide directly, log into your account and update your account at any
    time.


  • To terminate your account:


    • If you are a student, visit your profile settings page and follow the steps detailed
      here.


    • If you are an instructor, follow the steps detailed here.


    • If you have any issues terminating your account, email us at support@onlinetechstudy.com or via our Support
      Center
      .


    • Please note: even after your account is terminated, some or all of your data may
      still be visible to others, including without limitation any data that has been (a)
      copied, stored, or disseminated by other users (including in course comment); (b)
      shared or disseminated by you or others (including in your shared content); or (c)
      posted to a third-party platform. Even after your account is terminated, we retain
      your data for as long as we have a legitimate purpose to do so (and in accordance
      with applicable law), including to assist with legal obligations, resolve disputes,
      and enforce our agreements. We may retain and disclose such data pursuant to this
      Privacy Policy after your account has been terminated.




  • To request to access, correct, or delete your personal data, email privacy@onlinetechstudy.com
    or write to us at Online Tech Study, Inc., Attn: Privacy/Legal Team, 600 Harrison Street,
    3rd floor, San Francisco CA 94107. Please allow up to 30 days for a response. For your
    protection, we may require that the request be sent through the email address associated
    with your account, and we may need to verify your identity before implementing your request.
    Please note that we retain certain data where we have a lawful basis to do so, including for
    mandatory record-keeping and to complete transactions.



6.3 Our Policy Concerning Children


We recognize the privacy interests of children and encourage parents and guardians to take an
active role in their children’s online activities and interests. Children under 13 (or under 16
in the European Economic Area) should not use the Services. If we learn that we’ve collected
personal data from a child under those ages, we will take reasonable steps to delete it.



Parents who believe that Online Tech Study may have collected personal data from a child under
those ages can submit a request that it be removed to privacy@onlinetechstudy.com.



7. Jurisdiction-Specific Rules





7.1 Users in California


If you are a California resident, you have the right to request certain details about what
personal information we share with third parties for those third parties’ direct marketing
purposes. To submit your request, send an email to privacy@onlinetechstudy.com with the phrase “California Shine the Light”
and include your mailing address, state of residence, and email address.



Since the internet industry is still working on Do Not Track standards, solutions, and
implementations, we do not currently recognize or respond to browser-initiated Do Not Track
signals.



7.2 Users in Australia


If you are an Australia resident and you have a complaint, you may refer it to the office of the
Australian Information Commissioner (“OAIC”). You can contact OAIC by visiting www.oaic.gov.au; forwarding an email to enquiries@oaic.gov.au; telephoning
1300 363 992; or writing to OAIC at GPO Box 5218, Sydney NSW 2001.



7.3 Users Outside of the U.S.


Online Tech Study, Inc. is headquartered in California, and in order to provide the Services to
you we must transfer your data to the United States and process it there. By visiting or using
our Services, you consent to storage of your data on servers located in the United States. If
you are using the Services from outside the United States, you consent to the transfer, storage,
and processing of your data in and to the United States or other countries. Specifically,
personal data collected in Switzerland and the European Economic Area (“EEA”) is transferred and
stored outside those areas. That data is also processed outside of Switzerland and the EEA by
our Online Tech Study group companies, or our service providers, including to process
transactions, facilitate payments, and provide support services as described in Section 4. We
have entered into data processing agreements with our service providers that restrict and
regulate their processing of your data on our behalf. By submitting your data or using our
Services, you consent to this transfer, storage, and processing by Online Tech Study and its
processors.



That data is also processed outside of Switzerland and the EEA by our Online Tech Study group
companies, or our service providers, including to process transactions, facilitate payments, and
provide support services as described in Section 4. We have entered into data processing
agreements with our service providers that restrict and regulate their processing of your data
on our behalf. By submitting your data or using our Services, you consent to this transfer,
storage, and processing by Online Tech Study and its processors.



8. Updates & Contact Info





8.1 Modifications to This Privacy Policy


From time to time, we may update this Privacy Policy. If we make any material change to it, we
will notify you via email, through a notification posted on the Services, or as required by
applicable law. We will also include a summary of the key changes. Unless stated otherwise,
modifications will become effective on the day they are posted.



As permitted by applicable law, if you continue to use the Services after the effective date of
any change, then your access and/or use will be deemed an acceptance of (and agreement to follow
and be bound by) the revised Privacy Policy. The revised Privacy Policy supersedes all previous
Privacy Policies.



8.2 Interpretation


Any capitalized terms not defined in this policy are defined as specified in Online Tech Study's
Terms of Use. Any version of this Privacy Policy in a language other than
English is provided for convenience. If there is any conflict with a non-English version, you
agree that the English language version will control.



8.3 Questions


If you have any questions, concerns, or disputes regarding our Privacy Policy, please feel free
to contact our privacy team (including our designated personal information protection manager)
at privacy@onlinetechstudy.com.
You can also send postal mail to us at Online Tech Study Inc., Attn: Legal, 600 Harrison Street,
3rd Floor, San Francisco, CA 94107.



Cookie Policy


This Cookie Policy was last updated on March 20, 2019



What are cookies?


Cookies are small text files stored by your browser as you browse the internet. They can be used
to collect, store, and share data about your activities across websites, including on Online
Tech Study. Cookies also allow us to remember things about your visits to Online Tech Study,
like your preferred language, and to make the site easier to use.



We use both session cookies, which expire after a short time or when you close your browser, and
persistent cookies, which remain stored in your browser for a set period of time. We use session
cookies to identify you during a single browsing session, like when you log into Online Tech
Study. We use persistent cookies where we need to identify you over a longer period, like when
you request that we keep you signed in.



Why does Online Tech Study use cookies and similar technologies?


We use cookies and similar technologies like web beacons, pixel tags, or local shared objects
(“flash cookies”), to deliver, measure, and improve our services in various ways. We use these
cookies both when you visit our site and services through a browser and through our mobile app.
As we adopt additional technologies, we may also gather additional data through other methods.



We use cookies for the following purposes:












Authentication and security



  • To log you into Online Tech Study


  • To protect your security


  • To help detect and fight spam, abuse, and other activities that violate
    Online Tech Study’s agreements





For example, cookies help authenticate your access to Online Tech Study and prevent unauthorized
parties from accessing your accounts.












Preferences



  • To remember data about your browser and your preferences


  • To remember your settings and other choices you’ve made





For example, cookies help us remember your preferred language or the country you’re in, so we
can provide content in your preferred language without asking each time you visit.












Analytics and research



  • To help us improve and understand how people use Online Tech Study





For example, cookies help us test different versions of Online Tech Study to see which features
or content users prefer, web beacons help us determine which email messages are opened, and
cookies help us see how you interact with Online Tech Study, like the links you click on.



We also work with a number of analytics partners, including Google Analytics and Mixpanel, who
use cookies and similar technologies to help us analyze how users use the Services, including by
noting the sites from which you arrive. Those service providers may either collect that data
themselves or we may disclose it to them.



You can opt out of some of these services through tools like the Google Analytics Opt-out Browser Add-on
and Hotjar Opt-Out Cookie.












Personalized content



  • To customize Online Tech Study with more relevant content





For example, cookies help us show a personalized list of recommended courses on the homepage.












Advertising



  • To provide you with more relevant advertising





To learn more about targeting and advertising cookies and how you can opt out, visit
www.allaboutcookies.org/manage-cookies/index
, or if you’re located in the European
Union, visit the Your Online Choices site.



Please note that where advertising technology is integrated into the Services, you may still
receive advertising on other websites and applications, but it will not be tailored to your
interests.



When using mobile applications you may also receive tailored in-app advertisements. Apple iOS,
Android OS, and Microsoft Windows each provide its own instructions on how to control in-app
tailored advertising. For other devices and operating systems, you should review your privacy
settings or contact your platform operator.



What are my privacy options?


You have a number of options to control or limit how we and our partners use cookies:




  • Most browsers automatically accept cookies, but you can change your browser settings to
    decline cookies by consulting your browser’s support articles. If you decide to decline
    cookies, please note that you may not be able to sign in, customize, or use some interactive
    features in the Services.


  • Flash cookies operate differently than browser cookies, so your browser’s cookie-management
    tools may not remove them. To learn more about how to manage Flash cookies, see Adobe’s
    article on managing flash cookies
    and
    Website Storage Settings panel
    .


  • To get information and control cookies used for tailored advertising from participating
    companies, see the consumer opt-out pages for the Network Advertising Initiative and
    Digital Advertising Alliance, or if you’re
    located in the European Union, visit the Your
    Online Choices site
    . To opt out of Google Analytics’ display advertising or
    customize Google Display Network ads, visit the Google Ads Settings page.


  • For general information about targeting cookies and how to disable them, visit www.allaboutcookies.org.



Updates & Contact Info


From time to time, we may update this Cookie Policy. If we do, we’ll notify you by posting the
policy on our site with a new effective date. If we make any material changes, we’ll take
reasonable steps to notify you in advance of the planned change.



If you have any questions about our use of cookies, please email us at privacy@onlinetechstudy.com.